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When you order, you can provide exact wording for each award or just give us the recipient’s name, date, and purpose of the award and our production team will work with you on the final wording.

A representative will respond by email to questions and orders during the course of the day.  If your email is received later in the day then you can expect an answer the next business day.  If you do not hear back within 24 hours, please call to confirm.

Please don’t insert photos or logos in the body of your email. You should attach a file to your email.  Files should be 300 dpi or higher .jpg files or you can attach vector files in .pdf or .eps format. We will notify you if we are unable to work with your file.

If your order is for just a few awards, you can tell us the variable info in the body of your email.  For larger orders, you can attach a word doc, Excel doc or pdf file with the variable information for each of your awards.

When our representative receives all necessary information for your order it will be sent to production.  Prior to production, our technician will send you a proof for approval.

You can email copy and layout changes during the order process up until you approve the final proof.  Once the proof is approved, no changes will be accepted. We recommend you call us in order to cancel your order or make product or quantity changes.  Our representative will confirm cancellation and advise you of any additional charges for changing your order.

We suggest you send a pdf file showing your preferred layout and we will match the font and layout as closely as possible on your proof.

Normal production time is 3-5 business days plus shipping time. Our representative will work closely with you to ensure that you get your order on time.  Additional charges may apply for rush production and shipping.

Normal production time is 3-5 business days plus shipping time.  Please indicate with your order exactly when you need your order in hands.  Our representative will work closely with you to ensure that you get your order on time.  Additional charges may apply for rush production and shipping.

If you receive merchandise which is incorrect or defective due to our error please contact us directly for replacement.  In most instances, we will require you to email a photo of the defect. In some cases, we may issue a return shipping label to return the incorrect or damaged item.

Our commitment is to ship your order in time for your event.  Occasionally, shipping delays happen due to weather or routing error by the shipper which is beyond our control.  Our best answer is to make your presentation without the award in hand and publicly blame the shipper.

We do not ship overseas.

Contact customer service by phone at (254) 776-0022.

If you don’t see what you want on the website we hope you will use our Contact US feature and email a picture of what you want.  We’ll respond with an answer and pricing.

If you receive merchandise which is incorrect or defective due to our error please contact us directly for replacement.  In most instances, we will require you to email a photo of the defect. In some cases, we may issue a return shipping label to return the incorrect or damaged item.

You may contact a service representative during our regular business hours Mon.-Fri. from 9:00am-5:30pm CST .  Our Phone number is (254) 776-0022. You may also contact us by email at service@txawards.com

Credit or debit card payment is required for online orders. Contact us directly if other terms are needed.

 

We require 5 business days after proof approval for production plus shipping on most items unless otherwise stated.  For rush orders contact us directly to check on availability.

 

On most orders, proofs will be emailed prior to production. Once approved, you are responsible for the accuracy of the text on the final product.  If approved and production has started any changes you make will incur additional charges.

 

For artwork submission, we prefer vector art in pdf or eps format.  Photos are acceptable as jpg files in 300 dpi resolution or higher. Text files such as Microsoft Word and Excel are also acceptable.  You may also share cloud-based documents in Google Docs or DropBox for large files or photos. We will do our best to work with your submissions but in some cases, additional art charges may apply. We will notify you if your art files require extra charges or are not suitable for reproduction.

By placing an order and supplying artwork, the buyer represents that they have authority to reproduce and use the names, trademark, and copyrights submitted with the order.  The buyer agrees to hold Award Specialties, Inc., it’s affiliates and owners harmless for any and all claims and expenses arising from or related to infringement of trademarks or copyrights relating to the reproduction of artwork submitted by the buyer.

Items will be shipped by UPS standard ground delivery or in some cases by the United States Postal Service, First Class or Priority Mail services.  You may expect transit times and rates based on these delivery services from Waco, Texas 76710 unless other arrangements are made with our company prior to shipping.